Lanoso Alpacana

Returns 

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging. 

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. 

Exchanges

We don't do any exchanges.

Shipping

To return your product, you should mail your product to V. Petkevičiaus firma, Respublikos st. 37, Telšiai, LT-87130, Lithuania.

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for shipping may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.